About Us
Close is building the modern sales-focused CRM for small, scaling businesses - just like us.
Today, we’re 100+ people across 22 countries. We’re united in our goal to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships.
Close sets our compass by our customers and our people. Sustainability is core to serving both; we care deeply about the health of our business and the wellbeing of our team. We’re bootstrapped - meaning we’ve accepted no outside funding - and fully remote since 2016. The way we’ve chosen to build the business allows us to chart our own course.
Our team prioritizes impact, ownership, and quality. As a growing, remote-first company, we favor asynchronicity over meetings and we relentlessly prioritize work that moves the needle. We practice a mature approach to the workplace -- we expect our team to manage time effectively, communicate thoughtfully with teammates and customers, and produce great work.
Close's designers care about creating elegant experiences that our customers fall in love with over and over again. From beautiful interfaces to thoughtful interactions, our Product Design team brings purpose, simplicity, and impact to every touchpoint with our product. As a Lead Product Designer, you'll join our culture of autonomy and craft, where we have a high bar for excellence and an endless curiosity about how to solve complex problems with elegant simplicity.
About the Role
You'll be the dedicated designer for our Automations & Integrations team, working to transform how sales teams interact with complex, multi-step processes by making them simple and accessible through natural language.
Our users rely on automations to handle repetitive tasks, but we have an ambitious vision: to create a powerful experience that empowers any seller to create, configure, and start using automations quickly and easily.
Beyond traditional automations, you'll be leading our AI Agents strategy—designing the infrastructure and experiences that will power autonomous AI SDRs, intelligent workflow orchestration, and the next generation of agentic AI capabilities. You'll be defining an entirely new product area that positions Close at the forefront of the agentic AI revolution, leapfrogging commoditized AI SDR solutions to create genuinely innovative autonomous experiences that ultimately make an impact on the lives of our customers.
You’ll be the 5th full-time Product Designer and report to our Head of Product Design. Our design team moves fast and prioritizes high-quality design delivery. This is a hands-on IC role perfect for a Lead Designer who wants to focus on craft and impact rather than people management.
You will...
Lead design strategy for world-class automations and integrations experiences as co-lead of the product team alongside PM and EM
Pioneer AI agent architecture by designing the infrastructure and user experiences that enable autonomous AI SDRs, intelligent workflow orchestration, and multi-agent collaboration
Create breakthrough agentic AI experiences that go beyond prompt-based tools to deliver autonomous systems that can plan, execute complex workflows, and deliver measurably superior results
Solve complex systems problems by transforming multi-step, technical workflows into simple, approachable experiences for users of all skill levels
Drive measurable impact by reducing time and effort to create automations, increasing automation usage frequency, and reducing customer success issues
Shape the future of AI integration by defining how automations and agents can be triggered across multiple product areas (chat, assistant, voice commands)
Collaborate cross-functionally to define cycle goals and lead strategic initiatives
Champion user needs while balancing complex technical constraints in a B2B environment
You are…
Backed by 7+ years of product design experience with a focus on complex B2B SaaS platforms and proven ability to deliver high-quality design at speed in fast-paced environments
A background in complex systems design for desktop and/or mobile SaaS products, particularly automation, workflow tools, or technical platforms
Skilled at systems thinking with a proven ability to design for complex, interconnected workflows and multi-step processes
Experienced applying design thinking to technical products and complex user flows - we’re looking for HCI/Human-Centered Design expertise
An exceptional leader and communicator who is able to influence technical teams, integrate design priorities, and drive design decisions in collaborative environments
Biased toward action and rapid iteration - you convert ideas into testable concepts quickly while maintaining high design quality
Experienced with design systems in Figma, including variables, modes, and component libraries
Comfortable working remotely with high autonomy in a fast-paced, results-driven environment
US Based
Bonus points if you have...
AI product design experience including autonomous systems, multi-agent interfaces, and intelligent automation
Sales technology platform experience with deep understanding of CRM workflows, sales processes, and GTM strategies
Automation or agent product experience with understanding of workflow builders, triggers, conditional logic, and autonomous decision-making
Small business experience either running an SMB or designing specifically for small business users and their unique constraints
Design leadership experience at design-led organizations or leading design transformation initiatives
Multi-product platform experience working within product area teams at scale
