Job Description Summary

Job Description

Job Summary

Under general supervision, Investor Transition Solutions, a specialized department at the Raymond James home office, is dedicated to providing exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. Your expertise in customer service, securities trading, and problem-solving will enable you to deliver superior service to our valued clients. At Investor Transition Solutions, you will not have a sales goal rather we want you to focus on delivering a Service 1st client experience. Extensive contact with clients via phone.

Essential Duties and Responsibilities

Service 1st Client Experience: Address account-level issues through inbound phone calls, ensuring a positive client experience.
Provide a positive client experience to clients who contact Investment Central through inbound and outbound phone calls and electronic communications.
Collaboration: Work closely with other home office departments to resolve client account issues.
Proactive Client Communication: Reach out to clients proactively to address important matters related to their accounts and to follow up on other items.
Trade Execution: Execute client-directed trades across various asset types, including mutual funds, fixed income, and stocks.
Transaction Processing: Regularly handle client-directed transactions such as ACH transfers, wire transactions, and journal requests.
Account Variety: Manage a diverse range of accounts, including trust accounts, estate accounts, and entity accounts.
Executes trades based on verbal instructions.
Performs Mass Moves (entire book of business transfers) for Transitioning and Terminated Financial Advisors.
Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of

Call center best practices.
Account types and industry operations in general.
Securities Trading.

Skill in

Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
Detail orientation to ensure quality standards are met without impairing workflow.
Follow-up to ensure resolution and completion of tasks.

Ability to

Provide a high level of customer service in a calm, courteous and professional manner.
Establish and maintain effective working relationships at all levels of the organization.
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Home Office associates and their direct family members.
Constructively work under stress and pressure when faced with high workloads and deadlines.
Work independently as well as collaboratively within a team environment.

Educational/Previous Experience Requirements

High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including related service experience.
Associates and/or Bachelor’s Degree Preferred but not required.
OR ~
An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

SIE required provided that an exemption or grandfathering cannot be applied.
Series 7 and 63 licenses required.

Education

High School (HS)

Work Experience

General Experience - 7 to 12 months

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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Raymond James

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