About the Role

Location: Hybrid – Chicago, IL or New York, NY (3 days in office required)

Job Type: Full-time, 60-day contract-to-hire

We’re looking for a product designer who wants to build — not just direct. You’ll be our first full-time designer and will own everything from UX strategy to high-fidelity Figma mocks. You’ll be deeply hands-on, designing the core user experience of Aviary’s AI voice platform and knowledge base used by financial institutions.

This role is highly cross-functional. You’ll collaborate closely with engineering, sales, and Client Deployment & Success, who works directly with clients and gathers real-world feedback. Together, you’ll help translate on-the-ground insights into intuitive, elegant product experiences.

What You’ll Do

Own design end-to-end: From wireframes to production-ready UI in Figma.
Coordinate with engineering: Ensure designs are buildable and well-documented.
QA and test releases: Help test features pre-launch and ensure designs are executed as intended.
Run feedback loops: Collaborate with our Client Deployment & Success Lead to incorporate frontline feedback into design decisions.
Improve usability: Identify friction points in the product and propose UX solutions.
Maintain our design system: Establish and evolve a consistent visual language across the platform.
Contribute to roadmap: Support roadmap planning with input from users and internal teams.
Manage releases: Help plan and coordinate product releases with internal stakeholders.

About You

Strong portfolio demonstrating UI/UX work (ideally in B2B SaaS).
Proficient in Figma with a keen eye for usability, interaction, and visual design.
Comfortable working in ambiguous environments with a bias toward action.
Strong communication skills and ability to collaborate across technical and non-technical teams.
Curious about how data flows in the product (you don’t need to code, but should want to understand how things work).
Based in or willing to relocate to Chicago/New York (hybrid role).
This role may require travel 4-5 days a month to meet with clients or other team members.

Nice to Have

Experience coordinating cross-functional teams and product releases.
Exposure to AI tools in regulated industries like finance or insurance.
Familiarity with client success workflows or collaboration with support/CS teams.
Experience using tools like Notion and Linear.
Understanding of how data flows through systems — familiarity with database structures (e.g., SQL schemas) is a plus, even if you don’t write code.

Why This Role is Unique

You’ll own the design of a live, revenue-generating AI product from day one.
You’ll be a key contributor to the product roadmap and company direction — with a path to grow into product management or ownership.
You’ll shape the design culture and systems from scratch in a high-autonomy environment.

About Aviary AI

Aviary AI transforms how credit unions, banks, and insurers communicate with their members using AI-powered voice agents. Our platform helps teams scale outreach, cut costs, and stay compliant — all while delivering a better experience. We’re backed by Y Combinator and growing fast.

AviaryAI

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